PSG Field Service Management Solutions

Coordinating technicians, scheduling jobs, and tracking service history on paper or WhatsApp doesn’t scale. PSG-approved field service management solutions digitize job dispatch, technician tracking, and customer service records. This page compares 9 pre-approved options with 50% funding (S$30K cap). Solutions help service businesses manage mobile workforces efficiently.

Who is This For

• Maintenance companies dispatching technicians to customer sites
• Installation services managing job scheduling and completion tracking
• Cleaning or pest control businesses with recurring service appointments

What to Look For

When comparing field service solutions:

• Job scheduling — Calendar view, drag-and-drop dispatch, route optimization
• Mobile app for technicians — View assignments, capture photos, collect signatures
• Customer history — Past jobs, equipment records, service notes
• Invoicing — Generate invoices from completed jobs
• GPS tracking — Real-time location of field staff (if needed)

Vendor Directory

Quick Pick: Enterprise features: Globe3 Field Service

Eligibility Check

Mid-Range (S$3,000 - S$8,000)

Inistate

Vendor: GNEY SOFTWARE PTE. LTD. Payment: Subscription / Leasing

Inistate is a no-code platform that enables users to create, configure and deploy custom applications across mobile and desktop platforms. The platform features drag-and-drop building tools, real-time deployment capabilities, cross-platform synchronisation, role-based access controls, audit tracking, and a library of pre-built templates for various business functions.

Simplify Version 1.2

Vendor: Noid Singapore Pte Ltd Payment: Subscription / Leasing

Simplify is a Singapore-based Field Service Management SaaS that helps SMEs digitalise daily operations — from job scheduling and dispatching to reporting and customer communication. With web and mobile apps for admins and technicians, Simplify automates service reports, tracks performance, and improves efficiency by over 50% for service teams across industries like air-con, security, and facilities management.

FacilityBot

Vendor: FACILITYBOT PTE. LTD. Payment: Subscription / Leasing

FacilityBot is an award-winning and feature-rich Field Services Management / Facilities Management Software based in Singapore. Since our first deployment in early 2018, FacilityBot has delighted over 60,000 users. FacilityBot’s features include digital checklists, fault reporting, customer management, live responder location tracking, dispatch, reporting, and more.

OTG Lab - FSM Mobile App Solution

Vendor: OTG Lab Pte. Ltd. Payment: Direct Purchase

Transform your field operations with OTG Lab’s cutting-edge mobile-first solution. Seamlessly assign jobs, track technicians in real-time and manage job completion digitally, all while harnessing the power of AI. Our system optimizes scheduling, supports offline operations and centralizes reporting to deliver high productivity and real-time visibility.

Genic Teams- Field Service Management Software Version V.03

Vendor: GENIC SOLUTIONS PTE LTD Payment: Subscription / Leasing

GenicTeams FSM is a cloud-based field service management software tailored for SMEs to efficiently manage service teams, job assignments, job management, client communication, and asset history. It improves task visibility, reduces paperwork, and enables faster service delivery through desktop and mobile platforms.

Premium (Over S$8,000)

Swipetask Productivity Version 1

Vendor: Swipetask Pte Ltd Payment: Subscription / Leasing

Swipetask is a workforce-management solution for companies running a distributed Field-force. It enables efficient task assignments, staff to ‘be in the know’ with smart alerts, fast execution of tasks & automated reporting. For the Admin and Clients the solution delivers up-to-date information and business-intelligence.

KEGMIL FSM Version 1.8

Vendor: FTV LABS PTE. LTD. Payment: Subscription / Leasing

Kegmil Field Service Management (FSM) software simplifies how SMEs in elevator, ACMV, fire protection, electrical, marine offshore, PCM, foodservice, and medical equipment servicing manage clients, contracts, assets, and work orders. Its technician-friendly mobile app with automated scheduling, dispatch, and service reporting helps teams boost field productivity, service quality, and profitability.

Groundup.ai’s Cognitive Maintenance Solution (CGM) Solution

Vendor: GROUNDUP.AI PTE. LTD. Payment: Direct Purchase

Groundup.ai helps industrial companies prevent unplanned downtime of critical assets without needing a huge learning curve and high-risk deployments on the ground. Our Cognitive Maintenance solution is done through the deployment of our industrial IoT sensors and AI platform. Our proprietary AI then picks up anomalies which are potential early-stage machine issues, so that they can be resolved before any catastrophic breakdowns happen, saving our clients millions of dollars in the process.

Globe3 Field Service

Vendor: TNO Systems Pte. Ltd. Payment: Direct Purchase

Globe3 ERP is a scalable, web-based, integrated business management solution designed for mid-range, multi-company organizations. It offers finance, supply chain, projects, CRM, and service & production capabilities. The platform enhances and simplifies key business processes, effectively reducing informational and operational bottlenecks.

Common Pitfalls

1. Field Staff Resistance

The mistake: Office picks software, technicians refuse to use the app

The fix: Involve field staff in evaluation. If the app is clunky, they’ll work around it.

2. Poor Mobile Experience

The mistake: App that works on desktop but barely functions on phone

The fix: Test the mobile app in real conditions. Technicians use phones, not laptops.

3. No Offline Capability

The mistake: App requires internet at every job site

The fix: Confirm offline mode for areas with poor connectivity. Data syncs when back online.

Funding Details

• Support level: Up to 50% of qualifying costs
• Annual cap: S$30,000 per company (1 Apr - 31 Mar)
• Processing time: ~6 weeks

How to Choose

1. Identify your needs - What problems are you solving?
2. Compare solutions - Browse the pre-approved solutions catalog to compare features
3. Get quotes - Request quotes from 2-3 vendors
4. Check reviews - Look for user reviews and case studies
5. Apply first - Submit application before signing any contract

Related Resources

• PSG Grant Explained
• PSG Pre-Approved Solutions
• PSG Application Checklist
• Corppass Setup Guide
• Grant Pitfalls Guide
• Singapore Grants Glossary