PSG Chatbots and Customer Engagement Solutions

Customers expect instant replies—even outside business hours. PSG-approved chatbot and customer engagement solutions automate common inquiries on WhatsApp, Facebook, and your website. This page compares 15 pre-approved options with 50% funding (S$30K cap). Solutions range from simple FAQ bots to AI-powered assistants that handle bookings and orders.

Who is This For

• Service businesses receiving repetitive inquiries (operating hours, pricing, availability)
• E-commerce stores handling order status and return questions
• Clinics and salons managing appointment bookings via chat

What to Look For

When comparing chatbot solutions:

• Channel support — WhatsApp, Facebook Messenger, website widget, or all three?
• Handoff to human — Can the bot transfer to a staff member when needed?
• Integration — Connects with your booking system, CRM, or e-commerce platform?
• Language support — English, Chinese, and Singlish capabilities
• Analytics — Track common questions and resolution rates

Vendor Directory

Quick Pick: Budget-friendly: 1CloudCRM AI-Powered Chatbot | Enterprise features: AI Customer Engagement

Eligibility Check

Budget-Friendly (Under S$3,000)

1CloudCRM AI-Powered Chatbot

Vendor: VUE TECH PTE. LTD. Payment: Subscription / Leasing

With this solution, businesses can integrate an AI Chatbot with a website chat widget, Facebook Messenger, Instagram Chat, Google My Business Reviews, WhatsApp, etc. The training of the AI Chatbot can be done by auto-crawling an existing website, inputting Q&A, and using prompts to define the bot’s goals and boundaries. Businesses can build their knowledge database and improve it, which in turn improves the AI Chatbot’s engagement quality.

Mid-Range (S$3,000 - S$8,000)

inFlow

Vendor: iNextLabs Pte. Ltd. Payment: Subscription / Leasing

inFlow is a revolutionary generative-AI assistant designed to help businesses elevate customer engagement by providing personalized, real-time interactions across multiple touchpoints. inFlow empowers businesses to respond intelligently and efficiently to customer inquiries, resolve issues, and provide detailed information on products, services, and policies. Its multilingual capabilities allow businesses to engage customers in their preferred language, fostering inclusivity and accessibility.

OTG Lab - Generative AI Customer Engagement

Vendor: OTG Lab Pte. Ltd. Payment: Subscription / Leasing

OTG Lab’s Gen AI solution provides AI chatbots for business websites, aiming to improve customer interactions and support. The system utilizes the ChatGPT-4 platform to generate automated responses for customer inquiries. It offers various features designed to enhance business operations and customer service efficiency.

4uDST.Ai Chatbot Version 1.2

Vendor: DST Advertising (Singapore) Pte. Ltd. Payment: Subscription / Leasing

A Facebook, Instagram, Telegram and WhatsApp chatbot that manages customer interactions through automated responses and support tools. The software integrates with META’s official API to help businesses handle inquiries, provide customer support, and engage with their social media audience. It streamlines common customer queries while maintaining compliance with platform policies.

Intercom AI Chatbot by I Concept

Vendor: I Concept Innovation Pte. Ltd. Payment: Subscription / Leasing

Intercom AI Chatbot is an AI agent developed by Intercom for frontline customer support. It can be integrated with existing platforms or used with Intercom’s customer service platform. The AI Chatbot aims to handle a wide range of support tasks, offering an AI-driven approach to customer service.

Voltade Envoy Version 1

Vendor: VOLTADE PTE. LTD. Payment: Subscription / Leasing

Highly custom AI chatbot that answers complex enquiries, collects data, converts leads and tracks orders, all with greater than 90% accuracy. Clients reported increased sales through cross-selling, product recommendations, active nudging on website and quicker response to sales leads. They also achieved more than 50% productivity gains.

Exabloom Chatbot

Vendor: Exabloom Pte. Ltd. Payment: Subscription / Leasing

Exabloom is an AI reactivation marketing software that aims to improve lead conversion and customer engagement across multiple communication platforms. It targets businesses with sales teams managing leads, offering an omni-channel approach to enhance the sales funnel. The platform integrates with popular communication channels, providing features such as AI sales agents, lead management, chatbots, lead nurturing, data analytics, and contact management.

AiConvo

Vendor: Freemansland Consultancy Pte. Ltd. Payment: Subscription / Leasing

At AIConvo, we’re harnessing the power of Generative AI to create a next-level chatbot experience. Our chatbot goes beyond automation, using advanced AI+ML to engage with users more dynamically, intelligently, and personally. Combining deep learning and natural language understanding, we’re transforming how businesses interact with customers-making conversations smoother, smarter, and more intuitive than ever before.

OLLA AI

Vendor: CLOUDE8 PTE. LTD. Payment: Subscription / Leasing

OLLA AI is a no-code, AI-powered virtual assistant designed to be the ultimate business super employee. Capable of handling unlimited customer interactions, streamlining marketing campaigns, and automating repetitive tasks, OLLA AI delivers effortless efficiency. With intuitive conversational prompts and one-click operations, it operates 24/7, ensuring businesses can maximize productivity, engagement, and customer satisfaction-all without lifting a finger.

Singabot

Vendor: Superfastech Pte. Ltd. Payment: Subscription / Leasing

AI Singabot by Superfastech Pte Ltd is an advanced conversational AI solution designed to enhance customer engagement and streamline operations. Using cutting-edge natural language processing and machine learning, it delivers intelligent, context-aware interactions for personalized support and automated inquiries. Customizable for various industries, AI Singabot integrates seamlessly into existing systems, boosting efficiency and improving user experience.

Websentials Omnibot

Vendor: See BGP Payment: Subscription / Leasing

Websentials Omnibot is a versatile solution that enhances customer interactions, streamlines sales, and provides personalized experiences through natural language conversation. It offers easy training through direct database integration, and support for structured/unstructured data, keeping the chatbot informed and up-to-date. With Websentials Omnibot, businesses gain a comprehensive tool that facilitates sales and service, fostering meaningful connections and driving success in the digital age.

Ehly AI Assistant

Vendor: Cleverly SG Pte. Ltd. Payment: Subscription / Leasing

Cleverly SG’s new AI chatbot uses OpenAI’s LLM to support customer engagement. The chatbot assists with sales, customer service, product inquiries, and expert consultations, offering adaptable roles and personalised responses. It provides 24/7 support while gathering data insights.

Premium (Over S$8,000)

SleekFlow

Vendor: Sleekflow Technologies (Singapore) Pte Ltd Payment: Subscription / Leasing

SleekFlow is a conversational AI platform that enables businesses to manage customer engagement through omnichannel chatbots. The platform helps businesses enhance interactions, automate sales, and personalise customer journeys across WhatsApp, Instagram, Facebook Messenger, Telegram, WeChat and more. The solution supports sales automation and customer experience management across multiple messaging channels.

Gen AI Chatbot for Customer Engagement

Vendor: CalendarOne Pte Ltd Payment: Subscription / Leasing

CalendarOne Gen AI Chatbot for Customer Engagement is an intelligent customer support assistant that understands customer queries and retrieves relevant information to respond effectively and efficiently. By leveraging natural language processing and GPT technology, it ingests data from local knowledge bases including CRM databases and documents such as PDF, Word, and Excel files to provide targeted responses and personalised information for customer enquiries.

AI Customer Engagement

Vendor: Visiongroup Payment: Subscription / Leasing

Vision crafts solutions enhancing business efficiency with a human-centric approach. We offer 24/7 automated response, comprehensive data memory, and consistent info output, boosting scalability. We able to achieve this through using AI on Whatsapp, Telegram, Instagram, Facebook messenger, email and phone call (Inbound and outbound) Our solutions aid in increasing sales, improving customer experience, streamlining operations, cutting costs, and resolving manpower challenges.

Common Pitfalls

1. Bot Can’t Answer Real Questions

The mistake: Deploying a bot that only handles greetings

The fix: Map your top 20 customer inquiries. Ensure the bot can answer at least 80% before launch.

2. No Escape to Human

The mistake: Customers trapped in bot loops with no way out

The fix: Always provide a clear path to human support. Frustrated customers don’t come back.

3. Set Up and Forget

The mistake: Not updating the bot when products or policies change

The fix: Review bot responses quarterly. Outdated answers frustrate customers more than no bot.

Funding Details

• Support level: Up to 50% of qualifying costs
• Annual cap: S$30,000 per company (1 Apr - 31 Mar)
• Processing time: ~6 weeks

How to Choose

1. Identify your needs - What problems are you solving?
2. Compare solutions - Browse the pre-approved solutions catalog to compare features
3. Get quotes - Request quotes from 2-3 vendors
4. Check reviews - Look for user reviews and case studies
5. Apply first - Submit application before signing any contract

Related Resources

• PSG Grant Explained
• PSG Pre-Approved Solutions
• PSG Application Checklist
• Corppass Setup Guide
• Grant Pitfalls Guide
• Singapore Grants Glossary