If you operate a hotel or serviced apartment in Singapore, you are likely juggling reservations across multiple channels, coordinating housekeeping with front desk, and managing shift schedules for a team that works around the clock. Government grants can help you pay for POS systems, staff scheduling software, and HRMS tools to streamline operations — without paying full price upfront.
The Productivity Solutions Grant (PSG) covers up to 50% of pre-approved software (capped at S$30,000 per year). This guide walks through which PSG categories fit hospitality operators, the pre-approved software options, and how to apply step by step.
Scenario
Who: Hotel or serviced apartment operator
What: Automating reservations, housekeeping, and guest services
Grants: PSG (primary)
At a glance
| PSG category | Why hospitality operators use it | |
|---|---|---|
| Front desk sales + F&B billing | POS and Retail Systems | Replace manual billing with integrated POS for lobby shop, restaurant, and room charges |
| Shift rosters + time tracking | HR Scheduling | Manage 24/7 rosters across housekeeping, front desk, and F&B with auto-scheduling |
| Payroll + leave + CPF for staff | HR Management HRMS | Auto-calculate CPF, manage leave across departments, generate payslips for shift workers |
What grants apply?
Primary Grant
- Productivity Solutions Grant (PSG) — up to 50% support, max S$30,000 per year for pre-approved software
PSG is the most straightforward option for hospitality operators. You select a pre-approved solution from the catalogue, apply via the Business Grants Portal, and receive co-funding after approval.
What each grant covers
| Hospitality Need | PSG Category | Examples |
|---|---|---|
| F&B POS + retail sales | POS and Retail Systems | EPOS Enhanced POS, AZ Digital POS, SUNTOYO POS |
| Shift scheduling + rostering | HR Scheduling | StaffAny, Carbonate E-scheduling, Time Access E-Scheduling |
| Staff payroll + leave | HR Management HRMS | Swingvy, QuickHR, Payboy HRMS |
| Guest communications + loyalty | CRM | Pepper Cloud CRM, CARDDIO |
| Data protection | Cybersecurity | Endpoint protection, managed security |
PSG pre-approved software for hospitality
POS and Retail Systems
Hospitality operators with F&B outlets, lobby shops, or retail counters can use PSG-approved POS systems. These handle sales, inventory, and payment processing:
- EPOS Enhanced POS Version 2.0 (EPOS Pte. Ltd.) — S$4,600 to S$10,204 qualifying cost. One-stop POS for retail, F&B, and services with third-party integrations.
- AZ DIGITAL POS SOLUTION (AZ Digital Pte Ltd) — S$1,200 to S$11,800 qualifying cost. Integrated POS with kiosk and QR mobile ordering for F&B and retail.
- SUNTOYO POS SOLUTION (Suntoyo Technology Pte Ltd) — S$3,520 to S$8,020 qualifying cost. Scalable POS with automated promotions, inventory control, and business analytics.
HR Scheduling
Hotels run 24/7 operations with complex shift patterns. These scheduling tools handle rostering across departments:
- StaffAny (Staffany Private Limited) — S$2,780 to S$19,000 qualifying cost. Shift scheduling, time tracking, and timesheet management built for hospitality and F&B.
- Carbonate E-scheduling System Version 1.0 (Carbonate Pte. Ltd.) — S$2,467 to S$18,900 qualifying cost. Staff management with advanced scheduling and real-time workforce optimisation.
- Time Access E-Scheduling System Version 1.8 (Time Access International) — S$2,200 to S$13,600 qualifying cost. Time attendance and rostering with web, mobile, and biometric integration.
HR Management HRMS
For payroll processing and leave management across your hospitality workforce:
- Swingvy Version 1.233.0 (Swingvy Pte. Ltd.) — S$1,640 to S$14,480 qualifying cost. Payroll, leave, claims, and employee self-service.
- QuickHR (Enable Business Pte. Ltd.) — S$2,900 to S$30,800 qualifying cost. Full HRMS with payroll, leave, attendance, and MOM reporting.
- Payboy HRMS (Payboy Pte. Ltd.) — S$4,600 to S$30,400 qualifying cost. Payroll processing, CPF auto-calculation, leave management.
Example budget (what 50% support looks like)
| Solution | Qualifying cost (from catalogue) | Est. grant (50%) | Est. net cost |
|---|---|---|---|
| EPOS Enhanced POS Version 2.0 | S$4,600 - S$10,204 | S$2,300 - S$5,102 | S$2,300 - S$5,102 |
| StaffAny (Staffany Private Limited) | S$2,780 - S$19,000 | S$1,390 - S$9,500 | S$1,390 - S$9,500 |
| Swingvy HRMS | S$1,640 - S$14,480 | S$820 - S$7,240 | S$820 - S$7,240 |
| AZ DIGITAL POS SOLUTION | S$1,200 - S$11,800 | S$600 - S$5,900 | S$600 - S$5,900 |
How to apply (step by step)
- Map your operational bottlenecks (1 week) — manual reservation tracking, paper-based housekeeping checklists, spreadsheet shift schedules, payroll errors for shift workers
- Choose the right PSG categories (1 week) — POS for F&B and retail, HR Scheduling for rosters, HRMS for payroll and leave
- Shortlist pre-approved solutions (1-2 weeks) — confirm the exact vendor and package is listed in the PSG catalogue for each category
- Get 2-3 quotes per solution (1-2 weeks) — request clear breakdowns covering hardware, setup, training, and subscription fees
- Apply before paying (same week) — submit via Business Grants Portal; do not pay deposits or sign binding contracts before approval
- Implement after Letter of Offer (4-10 weeks) — install POS terminals, configure shift templates, migrate staff records, train department heads
- Claim reimbursement — submit proof of payment and implementation to receive grant disbursement
Expected outcomes
- Faster guest check-out with integrated POS across F&B, retail, and room charges
- Fewer scheduling conflicts with automated shift rostering across departments
- Reduced payroll processing time with auto-CPF calculation for shift workers
- Better inventory visibility for F&B supplies and minibar stock
- Improved staff satisfaction through self-service leave applications and digital payslips
Eligibility requirements
For PSG, your hotel or serviced apartment must:
- Be registered and operating in Singapore
- Have minimum 30% local shareholding (Singaporean/PR)
- Meet SME size limits (group annual sales up to S$100M or up to 200 employees)
- Not have made payment to vendors before application
Documents needed
For PSG (POS system)
- ACRA BizFile / business profileNot completed
- Quotation from the PSG-listed POS vendor and packageNot completed
- Short write-up of how the POS improves operationsNot completed
- Bank account details for claimsNot completed
For PSG (HR Scheduling / HRMS)
- ACRA BizFile / business profileNot completed
- Quotation from the PSG-listed HR vendor and packageNot completed
- Current staff headcount and shift structureNot completed
- Bank account details for claimsNot completed
Common mistakes hospitality operators make when applying
-
Paying a deposit before applying — PSG does not support retrospective applications. Get quotes, apply first, wait for the Letter of Offer before committing any payment.
-
Applying for multiple solutions without checking the annual cap — The S$30,000 cap applies per company per financial year. If you need POS, scheduling, and HRMS, plan which to apply for first and stagger if needed.
-
Ignoring staff training during implementation — A new POS or scheduling system only works if front desk, housekeeping, and F&B staff are trained. Budget time for hands-on sessions during rollout.
Other PSG categories worth exploring
Hospitality operators may also benefit from these PSG solution categories:
- PSG Accounting and ERP Solutions — for hotel bookkeeping, revenue tracking, and GST filing
- PSG HR Management HRMS Solutions — for payroll, leave, and CPF compliance across departments
- PSG Cybersecurity Solutions — for protecting guest data and payment information
Next step
- Check eligibility and rules: PSG Eligibility Check
Frequently asked questions
Can hotels use PSG?
Yes. Hotels, serviced apartments, and hospitality operators are eligible for PSG as long as they meet the standard SME criteria (Singapore-registered, 30% local shareholding, group annual sales up to S$100M or up to 200 employees). Relevant solutions sit under POS and Retail Systems, HR Scheduling, and HR Management HRMS categories.
How much grant funding can a hotel get?
PSG covers up to 50% of qualifying costs, capped at S$30,000 per company per year (1 Apr to 31 Mar). You can apply for multiple solutions across different categories within the same financial year, as long as the total stays within the cap.
What POS systems are PSG-approved for hospitality?
Nine pre-approved POS solutions are available. For hospitality, consider EPOS Enhanced POS Version 2.0 (from S$4,600), AZ DIGITAL POS SOLUTION (from S$1,200), or SUNTOYO POS SOLUTION (from S$3,520). All support sales processing, inventory management, and reporting.
Can I apply for both a POS and an HR system?
Yes. You can submit separate PSG applications for different solution categories (e.g., POS and Retail Systems plus HR Scheduling). Each application is evaluated independently, but the total grant across all approved applications is capped at S$30,000 per financial year.